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Posted: Friday, January 12, 2018 12:09 AM

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Teleperformance - Grand Rapids, MI

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Job Summary

Purpose of Position

Act as a liaison between a well-known CPG company and its customers.

Daily tasks include responding to inbound phone calls, taking orders, troubleshooting our products and problem solving.

You will provide high level customer service forming positive, lasting relationships with customers.

About the Company

Teleperformance is the number one contact center and client relationship management company in the world.

Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 175,000 employees across 268 contact centers in 62 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.

We're now hiring positions that start at $12 hourly with room for income growth after hire!

Duties/Responsibilities

Responsibilities


• Respond to customer inquiries effectively and efficiently while upholding the company’s excellence in service standards.

This includes listening to customer via phone, processing orders, educating customers on various products and services, and troubleshooting our products, services, or website all within the required timeframe.

• Investigate and resolve customer issues.

Offer alternative solutions where appropriate to resolve issues with the main objective of retaining customer’s business and doing so with one call resolution.

• Utilize a multitude of systems to gather, process, log, retrieve, and communicate information to perform or complete customer activity.

• Work cooperatively with peers and supervisors, keeping appropriate individuals informed to assure positive customer relations are maintained.

• Meet or exceed goals related to service level metrics, quality of service, KPIs and other measurable expectations.
• Maintain a balance between handle time, quality, and meeting customer demands.

Work effectively under time constraints while maintaining a high accuracy level.

Qualifications:


Qualifications

• Must have a High School Diploma or GED

• Minimum 6 months customer service or call center experience

• Excellent communication skills both written and verbal

• Excellent phone etiquette skills and customer interaction techniques

• Strong attention to detail

• Patience and the ability to troubleshoot technical products

• Ability to adapt to change and to think outside the box

• Strong problem solving and complaint resolution skills

• Proficient in using MS Office applications

• Experience with CRM systems (i.e. like Siebel, Salesforce, SAP)

• Proficient computer skills

o Ability to easily navigate and use websites

o Ability to use a mouse and keyboard

To apply email your resume to terry.steverson@teleperformance.com


• Location: Grand Rapids

• Post ID: 43571817 grandrapids
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