search > Grand Rapids jobs > Grand Rapids computer/technical

Posted: Monday, November 28, 2016 10:19 AM



Responsible for fleets of business document output devices (printers, copiers and fax machines) at an
IMS customer location(s) with a focus to maximizing uptime, utilization and user satisfaction while minimizing costs. Manages inventory and device service, assists site team members in developing, implementing and managing ongoing site operations. Must understand and utilize TRAC, FMAudit, Oracle and various PS tools.


Monitors all facets of the fleet program to ensure that performance standards are maintained and client requirements (contracted service levels) are consistently met
Engages Ricoh and/or third party resources to anticipate and prevent problems, as well as to remedy problems as they occur
Acts as a supporting interface to outside contractors for management of performance issues
Monitors the JIT parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items
Monitors Call/Support Center activity to ensure service response requirements are met, and that parts arrive in support of dispatched service technicians at the appropriate place and time
Helps coordinate machine moves, machine removals and new machine installations
Helps track machine lease expiration and/or projected end of service life dates, as required
Manages the collection of periodic meter readings, including review and validation
Maintains/updates the TRAC Fleet Management databases and generates/distributes appropriate periodic reports
Acts as an advocate for the customer in all matters concerning the fleet reporting and other support as required
Conducts periodic client satisfaction surveys
Together with the Sales team, provides a semi-annual executive overview of emerging business printing technology and industry trends
Conducts implementation of national launch programs/processes including field training
Supports the Service Delivery Manager
Performs other duties as assigned.

QUALIFICATIONS (Education, Experience and Certifications):

Typically requires:

4-year college degree or equivalent work experience required
Prior experience managing large-scale fleet implementations a plus
Requires basic Printer, Multi-Function Printer and Multi-Function Device knowledge
Minimum of 2 years project/program management experience and a track record of success in customer service

Ricoh is an EEO/Affirmative Action Employer -- M/F/Disability/Veteran.

Apply to this opportunity at:

• Location: Caledonia, M, Grand Rapids

• Post ID: 27597630 grandrapids is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017